Shipping Policy



Shipping Policy

Last updated: September 26, 2024

YAEL LUXURY JEWELRY (hereinafter: "the website", "we", "us" or "our") is committed to providing you with a pleasant and satisfying shopping experience. Below is our shipping policy:

Delivery times

• Order processing time: each order will be processed within 1-3 business days.
• Delivery time: Once the order is processed, the shipment will reach you in up to 30 days, but usually it will arrive within 14 days.

Shipping costs

• Free deliveries: all our deliveries are free, without exception.

Order tracking

• After your order is shipped, you will be sent an email with the tracking information for your package. You can use the tracking information to track the status of your shipment.

Shipping problems

• If your order has not arrived within the specified time, please contact us as soon as possible and we will help you solve the problem.
• In the event of packages lost or damaged during shipping, we will do our best to assist you.

Returns and exchanges

• If you wish to return or exchange a product, please see our returns policy on the website.

For more details or questions, do not hesitate to contact us.

For information about your package, send us a message and we will respond as soon as possible (for an existing package, add an order number)