Returns Policy

Returns Policy

Last updated: September 26, 2024

YAEL LUXURY JEWELRY (hereafter: “the website”, “we”, “us” or “our”) wants to make sure that you are satisfied with your purchases. If you are not satisfied with the product you purchased, you can return it according to the following conditions:

Returns Policy

1. Product return : You have up to 14 days from the day you receive the product to return it. The product must be in new, unused condition and in its original packaging.

2. Return process :

• You must contact us using the contact information provided below and indicate your desire to return the product.

• We will provide you with return instructions, including a shipping address.

3. Refund : After receiving the returned product and inspecting it, we will issue the refund within 14 days. The refund will be made to the same payment method you used to make the purchase.

4. Shipping cost : The shipping cost to return the product will be at your expense, unless the product arrived damaged or wrong.

Problems with the product

If you have received a damaged or incorrect product, please contact us immediately. We will examine the problem and find an appropriate solution.

If you have any further questions or need help, please do not hesitate to contact us.

For information about your package, send us a message and we will respond as soon as possible (for an existing package, add an order number)